Here are some common issues we see that can happen with a commercial cleaning service.
As anyone who has ever worked with business-to-business services is aware, just like consumer-facing services, you can end up having issues. Finding someone who is able to fulfill your needs and keep your workplace clean, sanitary, and safe for all of those using them is important to you, so it’s no wonder that you want to avoid any potential issues. Picking a commercial cleaning service that checks all of the boxes may not be easy. In fact, you may have to shop around a bit and experience some issues before you settle on one. Here are some common issues we see that can happen with a commercial cleaning service.
Not Showing Up
Getting to the workplace and trying to start your day, only to realize that your cleaning hasn’t been done, can be an unfortunate realization. You expect your commercial cleaning service to arrive regularly and do what they’ve been contracted to do. However, it isn’t uncommon to find your cleaners either not showing up or arriving late. This could be a result of miscommunication, so before you take any action, ensure that you were correct in thinking that they should have been there when you thought they were.
Another common issue? Management problems or unprofessional employees. This is a bigger red flag and may require you to communicate with the vendor about the issue. Write a letter of complaint if you’re having trouble with management and having the issue resolved with your commercial cleaning service.
Poor Customer Service
With any service contractor, poor customer service can be a dealbreaker. Even if they are doing great work for you, you will find yourself frustrated if you can’t get a hold of management or they seem to routinely lose your bill. Once their inability to communicate impacts your billing or the services they provide, it may be time to look elsewhere. Document any errors or difficulties reaching your commercial cleaning service so when you speak to your vendor, you have sufficient evidence.
Failing to Properly Clean
If you begin finding that spaces aren’t adequately cleaned, it’s a real problem. If you know your cleaners came through yet you find kitchens and bathrooms still in need of thorough cleaning, you may need to look elsewhere for a commercial cleaning service. Document everything before speaking to your vendor as always. Taking pictures of the areas can help show that it’s not a one-time issue and that it is happening more often than you should accept.
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